Delivery & Returns Policy

 

We want our customers to be 100% satisfied with their purchases so if you are uncertain whether the size or fabric are what you are looking for, or if you need any advice on styling, please do not hesitate to contact us on info@nicolaross.ie beforehand as we are always happy to provide any guidance and resolve any doubts.

 

Shipping

Standard delivery within 2 working days in Ireland and Northern Ireland:  €6.50

UK & Europe:  €10

 

Returns

We take pride in the quality and perfect fit of our designs so we are sure you will love your purchase. However if for some unfortunate reason you need to return the item, please follow the steps below to do this:

– The item must be in re-saleable condition and returned to the address below within 14 days of receipt of delivery.

– All return items must be unworn, unwashed with tags in place, and with order number or proof of purchase.

– We cannot guarantee the return of item so please we strongly encourage you to send it via courier or tracked post. Should any uninsured items be damaged during the returns process please note that you will be responsible for them.

 

Returns Address:

Kate&Pippa, Unit 30B Fashion City Ballymount, Dublin 24, Dublin

 

Refunds:

A refund will be made once the returns criteria have been met and the returned item passes inspection from our returns team. Refunds are made by the original method of payment and can take 3-5 working days to appear in your bank account depending on your bank.