Shopping Made Personal
At Nicola Ross, we believe online shopping should feel every bit as personal as visiting our Naas boutique. Whether you’ve fallen in love with a Kate & Pippa dress or a beautifully soft knit for everyday wear, we take care of every detail, from checkout to doorstep, so you can shop with confidence and excitement.
1. Smooth, Seamless Ordering
Our website is designed to make your shopping experience easy and enjoyable.
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You’ll receive an instant order confirmation as soon as your purchase is placed.
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You’ll also get regular updates by email—from your order being processed to when it ships, complete with a tracking number so you can follow your parcel right to your door.
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Our customer care team is always available to help with any sizing or order questions.
💡 Tip: Create a Nicola Ross account to save your favourites and track orders quickly.
2. Fast Delivery – Straight to Your Door
We know how exciting it is to receive your parcel, so we work hard to dispatch all orders same day or within 1–2 working days.
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Ireland & Northern Ireland: Delivered by DPD in 1–2 business days.
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UK & Europe: Typically delivered within 3–5 business days.
Once your order ships, you’ll get your tracking email so you can keep an eye on its journey.
3. Beautifully Packaged
Every order from Nicola Ross is hand picked and packed in our signature luxury packaging bags, ensuring your purchase arrives beautifully presented.
At checkout, you’ll also have the option to upgrade to our Luxury Gift Box, which includes:
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Elegant box wrapping with our signature branding
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Soft pink tissue paper inside for an added touch of luxury
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Perfect presentation for birthday, wedding or Christmas gifts
🎁 It’s a thoughtful way to turn any order into a special present—ready to give straight away.
4. Easy Returns & Exchanges
We understand that sometimes things aren’t quite right. Our 14-day return policy makes it simple:
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Return any unworn item(s) in their original condition within 14 days.
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Choose a refund, credit note or exchange—whichever suits you best, exchanges are processed the same day they arrive back that way you get it back as soon as possible.
- Any other queries on returns can be made to our customer service team by email : info@nicolaross.ie
5. Dedicated Customer Care
Our customer service team is genuinely passionate about fashion and helping women feel their best.
We’re here for:
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Sizing & fit advice
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Style recommendations
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Order tracking or changes
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Returns or replacements
You can reach us by email, phone, or social media — and you’ll always speak to a real person from our boutique.
Email : info@nicolaross.ie
Phone : 045 875 181
Social Media : @nicolarossnaas
6. A Boutique That Cares
Nicola Ross isn’t just about beautiful clothing — it’s about community, confidence, and care.
Every order supports an Irish family business that takes pride in making women feel stylish, comfortable, and confident every day.
From our boutique in Naas to your wardrobe, we promise an experience that’s personal, polished, and always full of compliments.
7. Mother of the Bride & Groom Styling Experience
While our special-occasion collections aren’t available to purchase online, we offer an exclusive in-store styling experience at our Naas boutique for Mother of the Bride and Mother of the Groom customers.
When you book an appointment, you’ll enjoy:
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A fitting and styling session tailored to your shape, colour preferences and the tone of the wedding.
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Guidance from one of our expert stylists with over 30 years of experience dressing women for their most memorable moments.
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Access to our full collection of elegant occasionwear, shoes, and accessories — everything you need for the big day, all under one roof.
👗 To arrange your appointment, simply call us : 045 875 181
Because finding your perfect outfit should be a joyful and confidence-building experience.
✨ Shop New Arrivals
Ready to treat yourself to something special?
Explore our latest collections and discover why women all over Ireland love shopping with Nicola Ross.
